Sales
Account Manager
16 Feb 2026
The Role
We are seeking an Account Manager to lead Diesta’s customer success and account management functions, ensuring every client maximises value from our platform. This role combines leadership, strategic oversight, and hands-on engagement with key enterprise accounts.
You’ll manage and develop our growing Account Management team - currently including Customer Support - and build the foundation for a scalable, data-driven client organisation.
Key Responsibilities
Develop the Account Management and Support processes to deliver world-class client outcomes.
Establish clear performance metrics and reporting to track customer satisfaction, renewals, and expansion.
Act as a senior escalation point for strategic accounts, ensuring proactive engagement and issue resolution.
Partner with Sales, Product, and Implementation to ensure smooth client onboarding and lifecycle management.
Implement best practices and frameworks for account health monitoring, reporting, and communication.
Lay the groundwork for separating Support into its own function as Diesta scales.
Build trusted relationships with senior client stakeholders, particularly within enterprise SaaS and financial organisations.
What We’re Looking For
Experience within the payment workflow of the insurance industry.
Proven people management experience leading customer-facing or account teams.
Background in enterprise SaaS, ideally within fintech, payments, or data-heavy environments.
Strong commercial and analytical acumen, with experience managing renewals, upsells, and reporting metrics.
Excellent communicator with the ability to simplify complexity for executive-level audiences.
Hands-on leader who thrives in a high-growth, fast-moving environment.
Our Expectations
Within the first 30 days:
Gain a deep understanding of Diesta’s platform, client base, and current account processes.
Build relationships with key team members and shadow ongoing client interactions.
Within the first 60 days:
Take ownership of the Account Management and Support teams, define team goals and metrics.
Establish a cadence for reporting and client engagement reviews.
Within the first 90 days:
Lead key client reviews and present the first performance and improvement report to the leadership team.
Develop a roadmap for scaling account management and separating customer support as a dedicated function.
Why Join Diesta?
Join a mission-driven team addressing real pain points in insurance finance.
Be part of a lean, high-performing team with direct impact on product and client outcomes.
Work with top insurers and brokers in an industry ripe for transformation.
A culture of high trust and low ego — we value competence, commitment, and transparency.
Benefits
Hybrid work model with a central London office (Bank / Liverpool Street)
Private healthcare insurance
Regular team lunches and international offsites
State-of-the-art technical equipment
22 days annual leave (excluding bank holidays)
Interview Process
Intro Call with our Chief of Staff
Competency Interview with our CRO and Head of Delivery
Onsite Workshop at our London office - collaborate with the team and experience our culture firsthand.
Interested in leading a growing team and shaping the future of client success in insurance finance? Apply now to join Diesta by emailing recruitment@diesta.co.uk
A new level of premium processing
Diesta Limited (Company Number: 13969906, Firm Reference Number: 1012426) is an agent of Plaid Financial Ltd. (Company Number: 11103959, Firm Reference Number: 804718), an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017. Plaid provides you with regulated account information services through Diesta as its agent.
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